Conclusion
I was contacted by Michael Shavlin of Bond Jewelers on Wednesday, January 17th.
Unfortunately, I wasn't home at the time, but was able to speak with him on Monday the 22nd. He apologized for all of the difficulty I’d had to endure with regard to my wedding ring and offered to give me an $87.50 refund. I explained that that amount was most likely what I was owed less the shipping, and since it was not my mistake in the first place, I didn't feel that the reimbursement should be less that charge. He agreed and we
settled on the full amount I was owed, which totaled $112.50.
We also discussed the warranty on my wife’s engagement ring which his company was no longer covering as my wife misplaced the paperwork. My wife and I had tried on several occasions to have the paperwork replaced through the retail store to have the ring examined and the retail location would not assist us. He offered to start the warranty from the date of the 22nd and sent out a new warranty card with an authorization note attached. He also offered me a $500 in-store credit to compensate us for our trouble with the hope that I would continue on as a customer. I accepted the credit and gave a gentlemanly promise to give the chain of stores another chance.
I received a FedEx envelope with the check on Wednesday, January 24th, along with the warranty card, and a letter from the company.